Trial Guarantee & Returns
Mattresses: 101-day Trial Plan
Trial Period Details
- The trial period begins from the date of delivery and lasts for 101 days.
- To allow sufficient time for your body to adjust to the new mattress, return arrangements will commence 30 days after delivery.
- Returned or exchanged mattresses must be in good condition, free from any human damage.
- Mattresses showing signs of damage, mould, stains, unpleasant odours, or bedbugs will not be eligible for return or exchange.
When returning a mattress, please ensure that all free gifts (if any) (excluding the packaging box) are returned as well. Any unreturned or used gifts will have their retail value deducted from the refund.
- The 12″ passion Pocket Sprung Mattress is not eligible for a trial.
- The 101-day trial period is only available to customers in Sinpaore.
- A valid electronic or physical receipt must be presented when returning items.
- Each delivery address/recipient is limited to one 101-day trial experience. Customers who have previously returned a product will no longer be eligible for this offer.
- Repeated purchases during the trial period will result in the immediate termination of the old mattress's trial period, with a new 101-day trial commencing from the delivery date of the new mattress.
- Custom mattresses are not eligible for the 101-day trial.
- If the mattress has not been opened or used when you request an exchange, we will arrange free collection and delivery; otherwise, a SGD50 transportation fee will apply.
- For exchanges to a larger size, the price difference will be charged. Should you wish to exchange for a smaller size and the mattress remains unsealed and unused we will refund the difference using your original payment method.
- Returns will only be processed based on the address provided in the order.
- If we have reason to believe that a customer is engaging in malicious returns, the return will not be accepted.
- Any additional charges incurred during delivery will not be refunded.
- Customers in outlying areas and restricted zones will need to bear the round-trip shipping costs for returns.
- For difficulties in moving due to mattress size or lack of elevators, a handling fee of SGD 20 per stair will be charged.
napnice reserves the right to amend these terms without prior notice. In the event of any disputes, napnice holds the final decision.
Pillows: 60-day Trial Plan
- The trial period begins from the date of delivery and lasts for 60 days.
- To allow sufficient time for your body to adjust to the new pillow, return arrangements will commence 30 days after delivery.
- Returned or exchanged pillows must be in good condition, free from any human damage. Upon confirmation, we will arrange for a refund.
- Pillows showing signs of human damage or poor hygiene will not be eligible for a refund.
When returning a pillow, please ensure that all free gifts (excluding the packaging box) are returned as well. If any gifts are not returned, their retail value will be deducted from the refund. Free gifts include:
- Extra pillow cover (worth SGD 35)
- Supportive pad X 2 (worth SGD 15)
- Pillow travel bag (worth SGD 15)) or other gifts
- The 60-day trial period is only available to customers in Hong Kong.
- A valid electronic or physical receipt must be presented when returning items.
- Each delivery address/recipient is limited to one 60-day trial experience for pillows. Customers who have previously returned a product will no longer be eligible for this offer.
Others
Products do not come with a trial period and returns are not accepted. If the product sent by napnice does not match the order, we will arrange a replacement at no extra cost.
We hope you will be satisfied with napnice products. We will do our utmost to ensure that the products match the images displayed on our website; however, there may be minor fabric creases or colour variations. Fabric colours are based on actual items in our physical store. Please visit our store during opening hours for the product display. napnice will not accept return requests due to creases or colour discrepancies.
napnice reserves the right to amend these terms without prior notice. In the event of any disputes, napnice holds the final decision. In case of discrepancies between the English and Chinese versions, the Chinese version shall prevail.
Customer Review
5 stars for their quick service and prompt reply. After a Long search we found the right brand and product. The Mattress is as per my requirement. I purchased the extra firm mattress. It was well packed and safely delivered. I shall recommend this brand to my family and friends.
Verified ownerI went to there showroom at Lai Chi Kok. they explain very clearly the difference between two types of mattress. They can explain everything to me in English that I can not experience at other shops. The mattress design is good. the salesperson is nice!
Verified ownerThey can delivery the mattress on Sunday, perfect service, recommended.
Verified ownerI would like to write a comment for the excellent customer service, they answer my question very clearly and even I live in Lamma Island, there was no extra cost.
I have slept for 3nights, the experience was wonderful!
Verified ownerSuper fast Delivery!!! I order at 1000am and the mattress arrives at 0200pm.
I have asked other brands, they need 14 days to delivery.
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