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Exchange Policy

  • Exchange is allowed once within the 101 days trial period.
  • We provide a free pick-up and delivery service for exchanges if the mattress has not been unpackaging and fully opened; otherwise, an HK$300 logistics fee will apply.
  • For size increases, the price differential will be applied between your original purchase and the exchanged size. For exchanges to a smaller size, if the mattress has not been unpackaging and fully opened, we will refund the price difference through the method you made the original purchase with.
  • napnice reserves the right of final decision in case of any dispute arising from the above Terms and Conditions.

Customer Review

Harshad rikame
Harshad rikame
Reviewer
5/5

5 stars for their quick service and prompt reply. After a Long search we found the right brand and product. The Mattress is as per my requirement. I purchased the extra firm mattress. It was well packed and safely delivered. I shall recommend this brand to my family and friends.

5 years ago
8″ napnice Classic Mattress
kon
kon
Verified ownerVerified owner
5/5

I went to there showroom at Lai Chi Kok. they explain very clearly the difference between two types of mattress. They can explain everything to me in English that I can not experience at other shops. The mattress design is good. the salesperson is nice!

6 years ago
8″ napnice Classic Mattress
terry yeung
terry yeung
Verified ownerVerified owner
5/5

They can delivery the mattress on Sunday, perfect service, recommended.

6 years ago
8″ napnice Classic Mattress
ka shing
ka shing
Verified ownerVerified owner
5/5

I would like to write a comment for the excellent customer service, they answer my question very clearly and even I live in Lamma Island, there was no extra cost.
I have slept for 3nights, the experience was wonderful!

6 years ago
8″ napnice Classic Mattress
kiki connie
kiki connie
Verified ownerVerified owner
5/5

Super fast Delivery!!! I order at 1000am and the mattress arrives at 0200pm.
I have asked other brands, they need 14 days to delivery.

6 years ago
8″ napnice Classic Mattress

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